Mac’s BBQ Ltd Customer Privacy Policy

Mac's BBQ Shop is serious about your data security! The Mac's BBQ Privacy Policy is as follows;

E-Newsletter

If you decide to sign up to our e-newsletter, we will use your name and email address to contact you about new products, offers, competitions and events that we think you may be interested in. We will not pass the data you give us to any third party without your permission and you will have the option to unsubscribe here at any time, and with every email we send.

We process this data under the legal basis that you have given Consent for us to do so under the General Data Protection Regulation 2018

Ordering & Account Information

If you place an order with us, we'll use the data you give us to make sure your order gets to your address as quickly and safely as possible, and if needs be get in touch with you regarding your order. If you consented to it, we may also send you follow up emails asking for feedback or letting you know about similar products you might be interested in. You can unsubscribe to these here at any time, and with every email we send.

We will not pass on your data to any third party without your express consent other than our couriers and address checker (PCA Predict [Postcode Look-Up], EasyPost [Shipping Label Generator API], DPD, UPS and Royal Mail), and we will not sell your data to anyone. We will store order data for 6 years as a record of the sale (e.g. What smoker you ordered so we can provide the correct spare parts).

The following data is collected during the ordering process:

Billing Address

Shipping Address

Contact Name

Phone Numbers

Email Address

IP Address

Delivery Instructions

If you create an account on our website, we'll use the data you provide to make sure any orders you place get to your address as quickly and safely as possible, and if needs be get in touch with you regarding your order or account. We'll also save your address information and order history for easier re-ordering. If you consented to it, we may also send you follow up emails asking for feedback or letting you know about similar products you might be interested in. You can unsubscribe to these here at any time, and with every email we send.

We will not pass on your data to any third party other than our couriers, and address checker (PCA Predict [Postcode Look-Up], EasyPost [Shipping Label Generator API], DPD, UPS and Royal Mail[Shippers]), and we will not sell your data to anyone. By opening an account with us, you agree to allowing us to store this data. We will store any order data for 6 years as a record of the sale, after which we will anonymize this data by removing any personally identifying information. You may delete your account at any time through your account page.

The following data is collected when you create an account:

Contact Name

Email Address

If you place an order when logged in, or create an account during checkout, the following info will be added to your account information. You can edit/change this hereat any time.

Billing Address

Shipping Address

Contact Name

Phone Numbers

Email Address

IP Address

We process this data under the legal basis that we have a Legitimate Interest to do so under the General Data Protection Regulation 2018. Our interests for processing your data are as follows;

  • To complete the sale of products, including delivery, order related communication and order tracking,
  • To ensure that any email marketing is relevant to you if you opt in,
  • To make re-ordering easier for you
  • To improve our website experience through the use of cookies
  • To protect ourselves from fraudulent transactions
  • To maintain records for use in warrantees, replacement parts, compatibility of accessories and legal financial records.

Bank Details

During the checkout process you will be redirected to SagePay or PayPal to process payment, this will be done securely over an encrypted connection through https. Most web browsers will indicate that that your connection is secure by displaying a "lock" symbol in the address bar. If for any reason you have concerns about the security of your transaction, feel free to contact us through info@macsbbq.com or call us on +44 (0) 1208 75385.

We do not collect or store any bank details, all of this information is processed by SagePay or PayPal under their terms and conditions.

Contact Form

If you fill in our contact form, we will use your name, email address and phone number to contact you using the information given directly or indirectly relating to your enquiry. We will not pass your data any to any third party without your consent. This data will be stored for up to 3 years as a record of our correspondence, but we will not store your personal information longer than strictly necessary.

Analytics/Cookies

For info on how we use cookies and analytics, you can see our cookie policy here.